Shipping Policy

At OZTEON, we take utmost care in packaging and shipping our anatomical bone models safely and securely.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Timeline

Estimated delivery timelines:

• Within India: 3–7 business days (depending on location)
• Remote areas: Delivery may take slightly longer.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Promotional offers with free shipping may be provided from time to time.

Order Tracking

Once your order is shipped, tracking details will be shared through WhatsApp, email, or SMS (where applicable).

Customers can use the tracking details to monitor shipment progress.

Packaging

All products are packed carefully using secure protective packaging to minimize transit damage.

We take special care while packing fragile anatomical models.

Delivery Attempts

Courier partners may make delivery attempts as per their policies.

If delivery fails due to:

• Incorrect address
• Unavailability of recipient
• Customer refusal

additional re-shipping charges may apply.

Damaged Shipments

If a shipment arrives damaged:

• Record a complete parcel opening video while unboxing
• Share photos/videos immediately via WhatsApp with our support team
• Report damage within 48 hours of delivery

Claims without unboxing proof may not be eligible for replacement or refund.

Cash on Delivery (If Available)

Cash on Delivery may be available for selected orders and locations, subject to eligibility.

International Shipping

For international orders (if applicable), shipping timelines, charges, customs duties, and taxes may vary and shall be borne by the customer unless stated otherwise.

Contact Us

For shipping-related support:

OZTEON
WhatsApp: +91 80738 03300
Email: ozteons@gmail.com

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By placing an order with OZTEON, you agree to this Shipping Policy.